We value your satisfaction and want to ensure you are happy with your purchase. If you are not satisfied with your power bank, you may request a return within 30 days of receiving your order. Please read the following sections carefully to understand our return and refund policy.

Return Eligibility

To be eligible for a return, the power bank must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. You must also provide proof of purchase, such as an order number or receipt, when requesting a return.

Return Process

To initiate a return, you must email us at [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will respond to your request within 3 business days with instructions on how to proceed. Please do not send your item back without first contacting us, as this may delay the return process.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the status of your refund. 

Exchanges

We do not offer direct exchanges for power banks. If you wish to exchange an item, you must return the original item and place a new order for the desired product. This ensures that you receive the correct item and helps us manage our inventory effectively. Please follow the return process outlined above for the original item.

Damaged or Defective Items

If you receive a damaged or defective power bank, please contact us immediately at [email protected]. We may request photos of the damage or defect to assist in processing your claim. If the item is confirmed to be damaged or defective, we will provide instructions for a return and issue a full refund or replacement at no additional cost.

Final Notes

This return and refund policy is subject to change at our discretion. We encourage you to review it periodically for any updates. If you have any questions or concerns regarding our policy, please reach out to us via email. We are here to assist you and ensure a smooth return process.